CHANGE YOUR MIND? NOT THE RIGHT SIZE OR STYLE? NO PROBLEM!
AS LONG AS THE ITEM IS UNWORN, UNWASHED AND TAGS ARE INTACT, WE OFFER FREE EXCHANGES, AND FREE RETURNS FOR STORE CREDIT. FOR RETURNS TO ORIGINAL FORM OF PAYMENT THERE IS A SMALL SHIPPING FEE OF $12.00.
CLICK HERE TO INITIATE RETURN OR EXCHANGE
Return & Exchange Policy:
- Returns and exchanges will only be accepted if the item is in brand new, unworn condition with the tags attached.
- Please return and exchange items in the provided clear bag to help ensure the life of the product while in-transit.
- Apparel must have hangtags attached and be free of stains, deodorant marks, perfume scents, make-up, and animal hair.
- Swimwear must be returned with hygienic liner intact.
- We reserve the right to adjust returns if original items are not received in new condition.
- Please allow up to 5 business days for a return or exchange to be processed once it arrives at our facility. You will receive an email from us when the return or exchange is processed.
**We do NOT refund original shipping charge**
Clearance Items:
Clearance items discounted at 35% off or less are eligible for exchange only. No refunds will be issued.
Clearance items discounted at 40% off or more are final sale and cannot be returned or exchanged.
Flash Sales:
All flash sales are final sale and no returns or exchanges are accepted
Can I Combine Two Different Orders Into One Package For A Return?
Unfortunately, at this time, our return portal does not allow multiple orders to be combined into one and shipped back to us for a return or exchange.
International/ FPO & APO Returns Purchased from U.S.A.
If you are an International, FPO or APO Customer that purchased from the United States website, please use your own pre-paid label to ship the items back to the United States. Please include a note in the package detailing if you would like to receive store credit or issue a refund to original payment method.
Address:
ATTN: Born Primitive
2696 Reliance Dr Suite 250
Virginia Beach VA 23452
Product Issue:
If you believe there is an issue with your product, we ask that you please reach out to our Customer Service team at contact@bornprimitive.com within 90-Days. When reaching out please include your order number, a description and a picture of the issue for us to better assist you.